Terms & Conditions
1 PAYMENT & SHIPPING FOR PRIVATE CONSUMERS
For private consumers, the Consumer Sales Act and the Distance Contracts Act apply.
2 Payment by card
We accept VISA and Mastercard. Our partners for these transactions is Klarna, PayPal and Payson, that guarantees a fast and secure payment.
What is security code (CVV2/CVC2/CSC)?
To increase security, you as a customer are prompted to enter three last (American Express 4 digits) numbers printed in the signature field on the back of the card. CVV2 is VISA's name and CVC2 is MasterCard's name. American Express's equivalent is called CSC. Other terms on the market used are the security code, CVV code, CVx or security number. This code is sent to the card issuer for verification and verification.
Where can I find the code on the card?
On Visa, MasterCard and Eurocard you will find the code that are the last three digits in the signature field on the back of the card. If you use American Express, the code is four digits and is on the front of the card.
Why does security code need to be entered?
This is to increase safety. These figures are randomly produced by the card issuer and may only be used as a verification for distance trading purchases.
To learn more about the security code, contact your bank or card issuer.
Verified By Visa
Verified by Visa is Visa's designation of the 3D Secure standard for secure identification of card customers when purchasing the Internet.
Card issuers who have offered this service to their card customers will be able to identify and verify the card customer's identity securely. The card customer is linked to their card issuer and is allowed to enter their username and password.
Learn more about Verified by VISA
Mastercard SecureCode is Mastercard's designation of the 3D Secure standard for secure identification of card customers when purchasing the internet. Card issuers who have offered this service to their card customers will be able to identify and verify the card customer's identity securely. The card customer is linked to their card issuer and is allowed to enter their username and password.
Read more about MasterCard Secure Code
The shipping cost is from 8.90 EUR to Europe.
We ship with PostNord and you will receive an email with you tracking number when your package is sent out.
TRACKING YOUR ORDER
PostNord handles the first part of the logistics chain and you can use the tracking number in your shipping confirmation mail. When your package is transferred to your countrys main postal service, you should be able to go to their site to track your package.
The customer is responsible for submitting the correct adress to which the package should be sent. If a non-correct adress is submitted we do not ensure that we will be able to change/update the adress. Orders made before 12.00 CET will be processed and shipped the same day.
Normal deliverytime to destinations in Europe is 5-7 Business days
Longer delivery times than stated may occur during periods when we have high load due to high order intake, inventory closures, delays from the manufacturer, etc.
Ingvar Strandhs Blomsterskola AB
233 31 Svedala
Company ID: 556478-4907
E-mail: [email protected]
1.2 GENERAL CONDITIONS FOR PRIVATE CONSUMERS (see further down for General Terms and Conditions for Enterprises)
For private consumers, the Consumer Sales Act and the Distance Contracts Act apply. You can read more about your rights as a consumer at the Swedish Consumer Agency.
We deliver to private individuals in the EU / USA
Customers under the age of 18 must have guardian's permission to place orders with us.
The prices of our goods are stated in Euro (EUR). By default, prices including VAT are displayed. However, you can choose between seeing the prices and the total value of goods including or excluding VAT. The sales tax is also shown in Eur before you confirm the order. The vat is 25%.
Shipping costs are added to all orders. When you put something in the cart, you can see what the estimated shipping cost will be in the box below the cart. The shipping cost is then added to the total cost before confirming your order (the cost from EUR 4.90 (incl VAT).
To shop with us, you must enter information in all fields that are mandatory at the time of customer registration. If we do not have your e-mail address, we cannot send you an order confirmation and we cannot notify you of known delivery delays or if any part of your order cannot be delivered.
The personal data you provide to us is used for order handling, invoicing, information, marketing and other purposes that aim to make our service work as well as possible. The data is not passed on to any third party.
Your order will be sent as a Postal Package with Postnord. The shipment receives parcel numbers that are used to show where the package is in mail handling. You can track parcels on Postnord's website.NOTE: To track parcels you have to choose the traceable option
Note: We do not deliver Postal Packages/Company Packages/Couriers to box addresses.
As a private consumer, you have the right to cancel your order before we send the order to you.
UNRESOLVED PACKAGE FEE
In the case of unresolved packages, we charge a fee of SEK 395 (incl VAT) to cover the fees incurred in connection with the return of the package to us.
TRANSPORT DAMAGED GOODS
If a product is damaged during transport, the damage must be reported immediately to the freight forwarder (Postnord)
You also contact us for a complaint as we are responsible for ensuring that the deliveries arrive at you safely.
All the goods you have ordered are Ingvar Strandh's Flower School AB's property until full payment has been received by us.
TERMS OF COMPLAINT AND RIGHT OF WITHDRAWAL
To make a complaint about a faulty or defective product, please contact us immediately. We will send you a new item without any additional shipping cost, provided the item is available. If we cannot replace you with a new item, we will refund you once we have received the defective item in return. For return of defective goods, we will send you a shipping label with paid postage.
Good to know is also that as a private consumer you have three years to complain about an original defect in an item.
In the event of a complaint, the customer must contact us and to simplify the handling of the complaint, state the order number and the reason for the complaint.
RIGHT OF WITHDRAWAL & RETURNS
According to the Distance Contracts Act, the private consumer has the right to cancel the purchase within 14 days. The right of withdrawal applies when the goods and packaging are returned in the unaltered state. The product must not be used, but packaging must have been carefully opened. In order to use the right of withdrawal as a private consumer, you must contact the COMPANY. Return shipping is paid for by the consumer. Refunds will be made as soon as we have the goods back and the return is approved (refund is made within 30 days).
The return address is:
Ingvar Strandhs Blomsterskola AB
According to the Consumer Sales Act, private consumers have the right to complain about a product within 6 months of the date of purchase. Warranty is not covered by wear and tear
Events beyond our control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that we are relieved of our obligations to perform the agreements entered into.
We reserve the right to change all information without prior notice. In the event of a final sale or if a sales item has been issued, we have the right to cancel the purchase and refund any amounts paid in advance.
According to the Electronic Communications Act, which entered into force on 25 July 2003, anyone who visits a website with cookies must be informed about it.
A so-called session cookie is saved on your computer to make sure that goods you want to buy end up in your own shopping cart, as well as to make sure that you can log in to the correct account. The cookie does not contain personal information and cannot be used in any way. The cookie's only function is to technically ensure that you are properly logged into your own account. In order for it to be possible to log in and shop at www.hanataba.se, you must have cookies enabled in your browser.